MINIMUM ORDER
WE DO NOT ENFORCE A MINIMUM ORDER FOR OUR FURNITURE COLLECTIONS. THERE IS A $500.00 MINIMUM THAT APPLIES TO ACCESSORY ORDERS. WE DO REQUIRE THAT YOU ARE AN ACTIVE BUSINESS AND THAT YOU PROVIDE US WITH A COPY OF YOUR RESALE CERTIFICATE.

SHIPPING
ALL WHOLESALE ORDERS ARE SHIPPED FREIGHT VIA COMMERCIAL CARRIER UNLESS OTHERWISE REQUESTED. CONTAINER ORDERS ARE SHIPPED F.O.B INDONESIA.

DELIVERY
STOCK ITEMS WILL SHIP WITHIN 14 DAYS. PLEASE ALLOW 60-90 DAYS FOR ITEMS OUT OF STOCK. DELIVERY DATES ARE ESTIMATED AND ARE SUBJECT TO CHANGE. 

PACKING
ALL ORDERS WILL BE BOXED TO ENSURE SAFE ARRIVAL. 

CLAIMS / DAMAGES
FREIGHT DAMAGES MUST BE NOTED ON DELIVERY RECEIPT (POD) AT THE TIME OF DELIVERY BEFORE THE CARRIER LEAVES THE SITE. SHOULD YOU NOT MAKE NOTE OF DAMAGES ON DELIVERY RECEIPT (POD), NEITHER THE CARRIER NOR ARTESIA WILL BE RESPONSIBLE FOR ANY EXPENSES IN REGARDS OF THE CLAIM. ARTESIA MUST BE NOTIFIED WITHIN 5 DAYS FROM THE DATE OF DELIVERY IF THERE IS ANY CONCEALED DAMAGE. DAMAGE MERCHANDISE SHOULD BOT BE REFUSED OFF AT THE TIME OF DELIVERY; IT SHOULD BE KEPT PENDING INSPECTION FROM THE CARRIER OR INSURANCE PROVIDER.

DROP SHIP
WE WOULD GLADLY DROP SHIP YOUR ORDER. PLEASE ADVICE YOUR CLIENTS WITH REGARDS TO OUR TERMS AND CONDITIONS, PARTICULARLY WITH REGARDS TO THE PROCEDURES USED IN THE EVENTS ANY MERCHANDISE SHOULD ARRIVE DAMAGE. PLEASE ALSO ADVISE DROP SHIP CLIENTS THAT COMMERCIAL CARRIERS WILL ONLY DELIVER TO THE CURB, NOT INSIDE.

CONTAINERS
F.O.B PRICING IS OFFERED ON 20’ OR 40’ FOOT CONTAINERS SHIPPED DIRECTLY FROM INDONESIA. PRODUCTION LEAD TIME FOR CONTAINERS IS 30-60 DAYS WITH AN ADDITIONAL APPROXIMATE 45 DAYS FOR SHIPPING. CONTAINER ORDERS WILL GO INTO PRODUCTION AFTER A 50% DEPOSIT IS RECEIVED. BALANCE PAYMENT IS DUE UPON RELEASE OF SHIPMENT FROM THE FACTORY. WE DO NOT ACCEPT CREDIT CARD PAYMENTS FOR CONTAINER ORDERS.
ALL CONTAINERS ARE SHIPPED “SHIPPERS LOAD AND COUNT”. CONTAINERS ARE AUDITED BY INDEPENDENT EXPORT AGENT TO ENSURE THAT THEY ARE LOADED TRUE TO INVOICE. ALL ITEMS LOADED ARE IN FIRST RATE CONDITIONS. IT IS RARE THAT CONTAINERS HAVE ANY DAMAGES CAUSED BY TRANSIT, AS GREAT CARE IS TAKING IN LOADING THE CONTAINERS. DAMAGES THAT OCCUR DURING THE UNLOADING PROCESS ARE THE RESPONSIBILITY OF THE BUYER..

PAYMENT
FOR YOUR CONVENIENCE WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AS WELL AS COMPANY CHECKS. 

WARRANTY
ARTESIA STANDS BEHIND WORKMANSHIP AND QUALITY OF ALL ITEMS AND GUARANTEES ALL PRODUCTS FREE FROM DEFECT OF WORKMANSHIP. DUE TO THE FACT THAT OUR PRODUCTS ARE PRIMARILY HANDCRAFTED, CUSTOMERS MAY FIND THAT EACH ITEM VARIES SLIGHTLY IN SIZE OR  FINISH. ALL WOOD PRODUCTS HAVE BEEN KILN DRIED AND CAREFULLY CONSTRUCTED TO ALLOW FOR MINIMAL SHRINKAGE AND EXPANSION. CRACKING MAY OCCUR AND IS NATURAL FOR ALL SOLID WOOD PRODUCTS. THIS WILL NOT AFFECT THE STRUCTURAL INTEGRITY OF THE FURNITURE.